Compliance
ISO/IEC 27001:2022
ISO/IEC 27017:2015
ISO/IEC 27018:2019
SOC 2
Trust Center
Kratikal Trust Center provides clear visibility into how we protect customer data across all our solutions and services. We follow globally recognised security and privacy requirements and apply strict controls across development, operations, and service delivery. Our environment is safeguarded through industry-best security and privacy practices. This page serves as a single source for understanding our security posture and requesting the documentation needed for independent verification.
Security Credentials & Certifications
Empanelment Status
CERT-In Empanelled Company [Registration No.
3(15)/2004- CERT-In(Vol. XIV)-RE-44]
NSE Empanelled System Company
Documents List
Public
Private
ISO/IEC 27001 Certificate
ISO/IEC 27017 Certificate
ISO/IEC 27018 Certificate
SOC 2 Type 2 Report
Public
ISO/IEC 27001 Certificate
ISO/IEC 27017 Certificate
ISO/IEC 27018 Certificate
Private
SOC 2 Type 2 Report
Domains
Supply Chain Risk
Management
Data Protection
and Privacy
Information Security
Management System (ISMS)
Policies
Corporate
Operational Security
Identity and Access
Management
Endpoint Security
Network Security
Application Security
Data Security
Cloud Security
Sub-Processors
| Sub-Processor | Applicable Product | Purpose |
|---|---|---|
| Google Workspace | ESP | Office Productivity |
| Zoho | Ticketing, Helpdesk, Projects, All Products | CRM |
| Amazon Web Services India Private Limited | TSAT, TLMS, TPIR, TDMARC, AutoSecT, TA | Cloud Hosting, Storage Services |
| Google Cloud EMEA Limited | TSAT, TLMS | Storage Services |
| Cloudflare India Private Limited | TSAT, TLMS, TPIR, TDMARC | CDN & WAF |
| Tiwilio India Private Limited | TSAT, TLMS, TPIR, TDMARC, AutoSecT | Email Delivery (SMTP), SMS/Voice |
| Exotel Techcom Private Limited | TSAT | Cloud Phone System |
| Stripe (Stripe India Private Limited) | TDMARC, AutoSecT | Payment & Billing |
| NATS.io (open-source) | TSAT | Messaging System |
| Microsoft India (R&D) Private Limited | TSAT | GraphAPIs, Storage Services |
| OpenAI | TSAT, TLMS, TPIR, TDMARC, TA | Image Processing and Content Generation |
| Interkat ( whatsApp) | TSAT | WhatsApp Campaign |
| ClouDNS | TDMARC | DNS Record Update |
| Godaddy | TSAT | Campaign Domain Purchase |
| Accumba | Marketing | Mass Emailing to Customer |
| Grafana | TSAT, TLMS, TPIR, TDMARC, TA | Monitoring and Logging |
| Microsoft Azure | TSAT, TLMS, TPIR, TDMARC, TA | Hosting Services |
| Atlassian ( Jira, confluence) | TSAT, TLMS, TPIR, TDMARC, TA, AutoSecT | Internal Tickets |
| SendGrid | TSAT, TLMS, TPIR, TDMARC, TA | Emailing Services |
| Postfix | TSAT | Backup TSAT Services |
| VirusTotal | TPIR | TPIR Integration and File Checking |
| Digicert | TSAT | Ransomware File Certification |
| Luma | Mailing CS | Recording and Client Requests |
| Zoom | Video calls | Customer Meetings |
| Redis | TSAT, TLMS, TPIR, TDMARC, TA, AutoSecT | Memory Cache |
| Clarity | TSAT, TLMS, TPIR, TDMARC, TA, AutoSecT | Tool Workflow Visualization |
| Mixpanel | TSAT, TLMS, TPIR, TDMARC, TA | Tool Workflow Visualization |
| WhatsApp Business API | TSAT | Phishing Delivery |